InvoiceReply watches your inbox for customer replies to invoices, classifies what each one means, and turns four hours of weekly triage into a daily two-minute glance. Works with your existing Smartsheet, Google Sheets, or QuickBooks — or use our built-in tracker.
If you send invoices and your customers reply by email — with questions, disputes, promises, or "we'll pay next week" — you know the work. Someone has to read every reply, figure out what it means, and update wherever you track AR. That someone is usually you.
At 150 monthly invoices with a 50–60% reply rate, you're triaging roughly 80 customer responses every week — most needing some kind of follow-up.
Reading the email, deciphering what they mean, finding the right row in your tracker, updating status, scheduling follow-ups. It adds up.
Bill.com, Versapay, Billtrust solve this — by replacing your entire AR system. We keep yours and just handle the email part.
Read invoice replies, understand them, route them. We do that one thing well rather than competing with your existing AR setup.
Connect Gmail or Microsoft 365 once. We poll every 5 minutes for new replies with read-only permission. We never send email on your behalf.
Six categories — Paid, Promise to pay, Dispute, Already paid, Wrong recipient, Other — with confidence scores and extracted promise dates or dispute reasons.
The same words mean different things in different contexts. We classify with full thread history and customer past behavior — not isolated messages.
A sortable, filterable table of every invoice with thirteen fixed columns. No row cap — handles ten thousand invoices without breaking a sweat.
Optional projection to Smartsheet, Google Sheets, or Excel Online. Your team keeps working where they already work. We populate columns in the background.
Per-invoice deep dive showing the whole conversation: every message, every participant, every classification, with a suggested next action drafted by AI.
Magic-link logins for your team and external collectors. Each person sees only the invoices they were emailed on. No password sharing, no over-exposure.
Every morning at 8 AM, a personalized summary of what changed yesterday. Each recipient gets only their scope. Replaces "any update on Acme?" Slack messages.
Spots customers with elevated dispute rates, slow payers, silent-after-promise patterns. Tells you who needs a relationship conversation — not just an invoice.
When a promise lapses or a dispute lingers, we draft the follow-up email. You review, edit if needed, send. Five minutes instead of an hour of cognitive overhead.
Find every reply that mentioned "wrong PO." Every customer who promised but didn't pay. Plain English search across your entire conversation history.
Every classification, override, and status change logged. Mirrored to your tracker so the audit is visible without logging into our app.
Three quick demos of the core features. No marketing video, no waitlist gate — just the actual screens you'd be looking at.
Five real-world customer emails — what the production system would return for each.
| Invoice | Customer | Amount | Status | Last Reply | Next Action |
|---|---|---|---|---|---|
| INV-1042 | Acme Industries repeat disputer | $4,820.00 | Disputed | James Wong · 4h ago | Today |
| INV-1041 | Northwind Trading | $2,140.00 | Paid | Karen Liu · yesterday | — |
| INV-1040 | Vertex Co | $890.00 | Already paid? | Sandra Park · today | Reconcile |
| INV-1039 | Pinnacle Group slow payer | $6,720.00 | Promise | Bryan T · 2 days ago | May 16 |
| INV-1038 | Stellar Manufacturing | $3,200.00 | Routed | Diego R · 4 days ago | Resend to AP |
| INV-1037 | Crescent Logistics | $1,680.00 | Promise | Anita V · 6 days ago | May 14 |
| INV-1036 | Birchwood Partners | $5,950.00 | Open | — | Send reminder |
| INV-1035 | Apex Solutions silent | $2,400.00 | Promise lapsed | Tom K · 14 days ago | Follow up |
Pilot pricing is locked in for the first six months. After that, standard pricing applies.
For solo operators and small teams just getting going.
For finance teams that want the full intelligence layer.
For multi-inbox setups and complex AR needs.
We're recruiting a small pilot group before public launch. Pilot members get $29/month for six months (vs. $99), priority support, and a refund guarantee if it doesn't save you three hours per week.